Kilowatt Slots Support

Need a hand? Write to cc86394@gmail.com. A person reads every message. Include your device model and the machine name if it's about a machine.

Common questions

Are the machines fair? Every machine's odds are fixed and printed on its info page (tap the i button): return to player, how often spins win, and how often free spins, Surge Respins and the Grand land, all measured over 20 million simulated spins of that exact machine. A spin never looks at your balance, level, recent results or purchases.

Can I win real money or prizes? No. Kilowatt Slots is for entertainment only. Coins have no value outside the game and can't be bought, cashed out or traded.

I ran out of coins. When your balance is below the smallest bet, tap the free refill in the lobby. There's no wait and no ad. There's also an hourly bonus, a daily wheel, three daily missions and level-up rewards.

Why can't I raise my bet? Bigger bets open as you level up, every three levels. Leveling counts spins, not coins, so a small bet levels you just as fast.

I bought Full Power on another device. Open Settings and tap Restore purchase while signed in to the same Apple Account.

How do I move my progress to a new device? Progress is included in your normal iPhone or iPad backup. You can also open Settings > Backup code, copy the code, and paste it into the same screen on the new device.

Does it work offline? Yes. The game never needs a connection.

Playing responsibly

Settings has a play-time reminder, and autospin has a loss limit. If gambling of any kind stops being fun, the National Problem Gambling Helpline is free, confidential and open 24/7 in the US: call or text 1-800-MY-RESET (1-800-697-3738), or chat at ncpgambling.org/chat.